29th May 2020
Microsoft is not delivering mail from the website to hotmail.com and other domains. This affects My Tracker and activation emails, among other services. While Microsoft resolves the issue we recommend using an alternative email address if possible. You can amend your details using https://www.timeform.com/horse-racing/account/changeemail.
Our telephone switchboard is currently closed. Please contact us by email if you require assistance.
During this period we are accepting online orders only and for a very select number of publications. Please see https://www.timeform.com/horse-racing/shop/all for a full list.
If you are having technical problems you may find the answer on the Getting Started page, which deals with many of the most commonly asked questions.
If you can't find an answer there, please direct your email enquiry to the relevant address to ensure an earlier response. Existing account holders should include the name and email address under which you registered. We aim to answer technical and subscription enquiries by the end of the next working day. Please note, however, that we are dealing with a large number of enquiries at present and normal service levels may not always be met.
For enquiries about orders or technical problems
For enquiries about the Timeform App
For enquiries about our APIs or commercial partnerships
For enquiries about TimeformUS
For all other enquiries
During service interruptions please check our @Timeform Twitter account for updates.
Please send all written correspondence to:
25 Timeform House
Please note that Timeform publications are not sold from our offices and may be collected only by prior arrangement.
Registered office: Waterfront, Hammersmith Embankment, Chancellors Road, Winslow Road, London W6 9HP
Registered number: 00477913 (England and Wales)
Timeform publications are printed by Charlesworth Press.