Users must be over 18 years of age. Timeform information is supplied for the exclusive use of the individual subscriber and must not be copied, reproduced or distributed in any way without explicit permission in writing. Please read our full copyright notice below. Commercial users in any doubt about whether their current or intended usage infringes these terms should contact Timeform for clarification.
We operate a 'fair usage' policy and, while normal behaviour will not contravene this, excessive high-frequency calls, by any means, may result in suspension of access to timeform.com. Consistent with our copyright policy below, data capture including, but not limited to, screen scraping is expressly prohibited.
We will make every reasonable effort to ensure the desktop and/or mobile sites/apps are continuously available and that interruptions to service will be kept to a minimum and, where possible, advertised in advance. However, we do not promise that the website, products or individual features will be available at all times or at specific times. There will be no right to compensation or refunds, in full or part, arising from interruptions to service or non-availability of products unless expressly covered elsewhere in these terms and conditions nor any liability accepted for losses, direct or implied, arising from the same.
In order to access some content, and to make any purchase, you will need to be registered. There is no charge to register.
To register you are required to complete all mandatory fields, including a permanent email address at which you can be contacted in the event of queries about your account. We do not accept registrations from email domains specifically designed to offer temporary mailboxes and, for security reasons, we reserve the right not to respond to account enquiries sent from different addresses. You may opt out of promotional emails at any time using the account management page.
Certain services may not be available in certain countries due to regulatory conditions.
Account Balances and Account Management
Account balances held with Timeform may only be used to purchase goods and services from Timeform. For the avoidance of doubt, any bets placed with Third Party Bookmakers via the Timeform desktop and mobile sites/apps are transactions between you and the Third Party Bookmaker alone and such bets may not be placed using money held in any Timeform account.
To fund an account online you must use a credit or debit card. If you wish to fund an account using bank transfer or cheque please contact our customer services team for more information.
The minimum online transaction is currently £5. (Please note that all transactions are posted in GB sterling, so the amount paid may vary for international customers.) The charge for any download is then deducted from your current timeform.com account balance, but only once you have confirmed the download request. If an account balance neither increases nor decreases for a consecutive period of four years the account will be considered obsolete and will be closed without further notice.
We may also consider accounts obsolete when they have a zero balance and have not been accessed for a consecutive period of at least three months. Such accounts may also closed without further notice.
Only one user may be logged in to a single account at any time and this user may only have one active internet session.
Promotions and Free Credits
Unless expressly stated, all promotional offers on Timeform goods and services, whether online or offline, are made on the basis of one claim per household. Repeat use of promotion codes is prohibited and the setting up of multiple accounts or other such action in an attempt to avoid restrictions will lead to access to those accounts being denied and balances being removed in full without notice.
Promotional credits (also referred to as 'free credits', the same rules applying to both) are normally awarded through vouchers that form part of specific promotions providing additional free credits for your account.
Promotional credits must be spent within 28 days and may be lost at any time thereafter. We will send an email 14 days before we remove promotional credits. No other notice will be given about the loss or other removal of the free credits.
Your account balance shows in the header whenever you are logged in. Clicking on the balance will take you to your account management page where you can see the split between your real money balance and promotional balance.
Promotional credits may be used only for online services available on this website and may not be used for mail order items or telephone subscription services. No refunds will be given for credits awarded in this way.
Where applicable, and when available, the cost of any eligible transaction will be deducted from your promotional balance before your normal credits are consumed.
Online Timeform Race Cards
Timeform Race Cards for meetings in Britain and Ireland will usually be available by 4.30pm on the day on which final declarations are made. The exception is for meetings for which declarations are made on Saturday. These will normally be published on Sunday morning. Occasionally important festival meetings may also be covered by cards published at the five-day stage.
Members may download the Timeform Race Card for the same meeting up to five times at no extra cost. If you download a Race Card for a meeting which is subsequently abandoned before racing commences, we will return the credit used to your account.
The format of the pdf version of the Race Card is identical to that of the version that is sold on the racecourse and by mail order. You will require the free Adobe Acrobat Reader to open these files.
Printed Timeform Race Cards
Printed Timeform Race Cards are sold at most major racecourses and are available by post for selected meetings. Please contact us for full details of availability.
If a Race Card is not delivered before racing commences, or if a meeting is subsequently abandoned before racing commences, we provide a credit which may be used against a future meeting. We do not provide refunds nor will we email a copy of the card involved (see below).
Important note on printed publications
The printed Timeform Race Card and the online Timeform Race Card are separate publications and have entirely separate pricing structures and promotions. Unless paying for both versions separately, it is not permitted to order a Race Card by post and then download the same card from timeform.com. Nor is it permitted to download a card and then to exchange it for a printed version on the racecourse. Special offers available at timeform.com may not be available on the racecourse (or by post) (and vice versa). The same guidelines apply for other products which are published in both electronic and printed formats, such as Horses To Follow Extra and the Timeform Bloodstock Sales Guide.
Race Passes – recurring subscriptions
We offer two ways of subscribing to Race Passes using recurring payments, by PayPal and by monthly Direct Debit. Recurring payments normally offer a lower equivalent cost per day than other subscription options.
If you have a PayPal account you can activate a recurring payment immediately by following the instructions available on the site. Subsequent charges to your PayPal account will be made to the schedule implied at the time of purchase. For example:
- If you take out a monthly subscription on 16th of the month the next payment will be charged to your PayPal account on 16th of the following month.
You can cancel your next PayPal payment using your PayPal account itself or by contacting our customer services team.
It is not possible to activate or manage Direct Debit payments online. Further details are available by contacting our customer services team.
The same recurring charges apply regardless of how much racing takes place during the period covered by your payment. No refunds, in part or in full, will be issued once a payment for a period has been processed.
For both PayPal and Direct Debit we require a minimum of two working days’ notice if you wish to cancel your recurring payment. If a payment is declined by your payment provider then access to Race Passes will be suspended immediately.
Race Passes – non-recurring subscriptions
Race Passes are also available by timed access (currently for 1, 7 or 28 days).
Timed access begins at the time of purchase unless a valid order is already in progress, in which case the new purchase takes effect immediately following the end of the existing one. The account summary page shows the expiration date and time of the current subscription.
The same charge for timed access applies regardless of your Race Passes usage within that period or of how much racing is scheduled. No refunds will be issued once a subscription has been activated.
Race Passes – individual races
When purchased individually, a Race Pass page may be visited any number of times without incurring additional charges. There is no limit to how many runners in the race may be clicked on, nor how many times each of them may be clicked on. However, if you purchase an individual race at the entry stage please note you are purchasing access to a race number (e.g. Race One) at the meeting and not the specific event. This means that if the race order changes at the declaration stage your purchase will apply to the new race in this position on the card and it may be necessary to make an additional purchase to view the original contest.
The Timeform Rating which appears alongside each horse's name in these searches is the current master rating(s) or, in the event of horses that have retired or been exported, its most recent master rating(s). Similarly the commentary is relevant to the latest occasion on which the horse ran in a race covered by Timeform. Please note that the horse may have run since its Timeform details were last reviewed, particularly in the case of a horse that has been exported from Britain/Ireland or one that has never raced there.
Similarly, where a trainer or owner is shown, these details apply to the last occasion the horse came under the Timeform microscope and they should not be taken to imply that they are still connected with the horse.
Database Coverage - Horse Racing
Timeform provides commentaries and ratings for all horses that have raced in Britain since the early 1990s. Comprehensive coverage of Irish jumps racing began in October 2007, and of Irish Flat racing in February 2008. Selected European pattern races and Grade 1 races in North America are also covered. A larger number of overseas horses are covered by ratings only (see below).
Updating information after the race
Timeform Ratings and commentaries are constantly reviewed in the light of new form evidence. For racing in Britain and Ireland a provisional performance rating appears soon after the race and a report is usually published within a few hours. Note that these initial impressions are always subject to confirmation following broader consultation across the editorial team and that these may occasionally lead to substantial revisions once the full review of the day's racing has been completed. During this period, a very recent performance rating may also be significantly higher or lower than the master rating shown.
The review is normally completed by 17:00 GMT the following day. The most notable exception to this schedule is Saturday racing, which is completed by close of business on Monday. Very occasionally the volume of racing on Bank Holidays means that work on the minor meetings may not be completed to this schedule.
Please note that the same Horse Search enquiry can usually be repeated several times within a given period without additional cost. This means, for example, that if the particular horse enquiry you have requested does not yet incorporate the latest start then you can look again later in the day (or the next day) at no extra cost. We regret it is not possible to provide a specific time by which particular work will be completed.
Ratings for the top horses in the other major racing nations covered by Timeform will normally be revised within two or three days of a start. At busy times, however, there may be a longer delay. We apologise for any inconvenience this may cause.
Timeform Ratings are maintained for all racing in Britain and Ireland, and for significant pattern races in Europe and Grade 1 races in North America. Other ratings, such as those for racing in Dubai, are compiled for the interest of subscribers but may not be available to the same schedule.
Note for bloodstock advertisers
As the Timeform editorial database is constantly being updated it should be used for information purposes only. References to Timeform in bloodstock advertisements should only quote from either the Timeform annuals (Racehorses and Chasers & Hurdlers), Race Passes (no sooner than 48 hours after the horse's latest outing), or the weekly Timeform Black Book. Specific permission to quote from Timeform publications in bloodstock advertisements is not required providing any quotations or ratings used accurately reflect our overall opinion and are credited.
My Timeform is currently available free of charge to registered users.
You may store comments of up to 8,000 characters associated with any horse on the Timeform database and/or opt in to receive email notifications about entries and results for those horses. These emails are not dependent upon or subject to the marketing preferences you have chosen.
Comments must not be profane, libellous or malicious. Timeform does not warrant that these comments will be available at any specific time and there is no right to access the comments in any way other than through normal use of the desktop and mobile sites/apps. Accounts not used for a continuous period of more than 12 months may have the comments and alerts removed.
Any material you add to the site is at your own risk. Timeform accepts no liability for the loss of this material or failure to reproduce content on request or for email alerts that are not delivered on schedule (or at all).
Database Coverage - Greyhounds
Timeform provides results for greyhound races in Great Britain only since January 2013. Content of results may change over time as datasets are added or removed.
Information is published in real time as we receive files from our third-party data partner. No warranties are given about the specific availability of pre-race information or post-race results, times or ratings, nor their accuracy.
Database Coverage - Football
Infogol coverage begins with the 2014/15 English league season. Other competitions have been added subsequently at various times and may be removed at any time without notice.
Information is published in real time as we receive files from our third-party data partners. No warranties are given about the specific availability of pre-match information, in-game updates, or post-match results. Users should note that previously published live data is subject to revision after review.
Charges for the Jury relate to a specific period of time, agreed and identified within the offer to join. Timeform regrets that misunderstandings concerning the duration of a subscription cannot be rectified once a PIN number has been issued. The same charges will apply, regardless of the number of days on which bets are recommended or of the number of days the member calls. Unless stated in the terms of a specific offer, membership of the service will be considered to have begun at the time of placing your order. No refunds will be available on the unused part of any subscription.
Online shop and mail order (timeform.com/shop)
All purchases must be paid for at the time of ordering and items may not be purchased using timeform.com promotional credit balances. Orders will normally be processed during the next working day. (See the contact page for current opening hours.) Please note that, to avoid delays in the despatch of items (many of which contain dated matter), your credit/debit card will be charged at the time of placing the order rather than at the time of despatch.
After successfully placing an order you will receive confirmation to your registered email address, including the details, mailing address, and expected posting date(s). If you do not receive this email please contact firstname.lastname@example.org separately to confirm receipt. Please do not repeat the order, as this may result in multiple charges to your credit/debit card.
If you wish to cancel all or part of an order you must contact email@example.com at least 48 hours before the advised posting date of the item(s) involved.
Items containing dated matter are sent by 1st class post within the UK, but next day delivery is not guaranteed.
A contract is not formed until the first item in your order has been despatched. We verify the amount you have been charged as part of our despatch procedures, and if a product's correct price at the time you placed your order is either lower or higher than that shown at timeform.com/shop we will contact you and invite you to resubmit your order at the correct price.
Advertising statements regarding Timeform top-rated horses, and races won by them, are based upon the top-rated Flags displayed in the final declared version of the Timeform Race Card and within Race Passes. To ensure consistency in the calculation of performance statistics, if the horse carrying the top-rated Flag for a race is subsequently announced as a non-runner there is considered to be no Timeform top-rated in that contest. Statements relating to other Flags, such as Horses In Focus, are based on the same declared information, not on Flags that may have been shown at other times.
Advertising statements regarding Infogol selections are based upon the following: Analyst Verdict--the advised price, available with Betfair Sportsbook at the time of first publication; pre-match value bet and predictions--selection and Betfair Sportsbook price at 07:00 on matchday; pre-match first/anytime goalscorer--selection and Betfair Sportsbook price at the time line-ups are first published by Infogol; Half-Time Team Talk recommendations--selection and Betfair Sportsbook price at the time of first publication. Please note in particular that as 'value bet' and other selections are based on the odds available at the time the original selection(s) may change if the market moves significantly.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The odds displayed are received directly from selected Third Party Bookmakers and are as close to real-time as possible. All of the odds shown remain the property and responsibility of the Third Party Bookmakers themselves.
All such data is shown in good faith and Timeform does not guarantee its availability or accuracy, nor accept liability for errors in prices, odds, incorrectly calculated winnings, events or markets or odds changes prior to a bet being placed and will not be liable for any loss suffered by any party if the service is unavailable or inaccurate in any way.
Opening a betslip either navigates you to the Third Party Bookmaker’s site or connects you to the Third Party Bookmaker’s betting API. Please ensure you check all your bet details are correct on the betslip before placing a bet. You are solely responsible and liable for all activity that occurs after leaving the Timeform desktop and/or mobile sites/apps and for activity on the Third Party Bookmaker’s account.
Certain promotions may be subject to withdrawal or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.
Terms and conditions vary between Third Party Bookmakers and you are strongly advised to familiarise yourself with the individual terms and conditions involved. At the discretion of the individual Third Party Bookmaker the following error correction policies may be used:
Prior to the start of an event, In-Play or after the event, where an obvious error is identified any open bets will stand and be settled at the bookmakers revised price. Any bet placed where the outcome is already known when the bet was placed will be void.
If a wrong participant is quoted for any event, bets placed on that participant will be void and bets on other participants may also be void.
If you are concerned a mistake has been made then contact the Third Party Bookmaker you placed the bet with directly.
Copyright and Liability
Copyright in all Timeform Publications is strictly reserved by the Publishers and no material therein may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photo-copying recording or otherwise without written permission of Timeform Limited. Timeform is supplied to the purchaser for his personal use and on the understanding that its contents are not disclosed. Except where the purchaser is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all conditions warranties or terms relating to fitness for purpose merchantability or condition of the goods and whether implied by Statute Common Law or otherwise are excluded and no responsibility is accepted by the Publishers for any loss whatsoever caused by any acts errors or omissions whether negligent or otherwise of the Publishers their Servants Agents or otherwise.
- what information we collect;
- how we use that information;
- how this information is shared;
- your rights; and
- other useful privacy and security related matters.
We hope you take the time to read this policy. It is important to check back often for updates to this policy. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.
Who is the Data Controller?
The Flutter Entertainment data controller is Power Leisure Bookmakers Limited of Power Tower, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, D04V972.
And, what about the Data Protection Officer, or is it DPO?
Yes, Flutter Entertainment have appointed a Data Protection Officer ('DPO'). While our DPO can be reached at firstname.lastname@example.org, our Customer Service team will be your initial point of contact if you wish to exercise your rights. Please see the 'Your Rights' section below..
Information we collect
When you use our Services, we collect the following types of information:
Information you provide us:
We collect information about you during the account registration process for any of our Services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our Services.
We may also collect information from you if you request information or customer support.
Additional Information collected:
We may also collect the following information:
- name, contact information and message if you contact us or participate in a survey, contest or promotion;
- details such as traffic information, location data and other communication data (including IP address and browser type) collected by your availing of the Services;
- device information including unique device identified;
- information and communications on forums on the websites, including chat rooms and message boards, profile comments, in-game challenges and chat messaging with game operators or other users;
- your betting, gaming, deposits, payments, payment method and other account transactions - these are routinely analysed to assist us in improving the Services we provide to you;
- your telephone or Live Chat conversations – either to place a bet or a customer service call;
- your response to marketing campaigns from us or through our third parties i.e. open/click on such emails;
- your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account;
- information derived based on profiling activity (see below); and
- information from third party databases to comply with our legal and regulatory obligations.
Third Party and Publicly Available Sources
Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.
If you log into one of our products through Facebook, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of our registration process and to market our products and Services to you on Facebook.
How do we use this information
We process personal information for these Services- and business-related purposes:
- Account setup, verification and management: We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and customer support and training, verify your identity, process payment information and send important account and Service information. To allow quicker account registration should you open a betting account with another company within the Group (for example, if you were to open an account with Paddy Power, we use the verification documents submitted to Betfair to comply with our legal and regulatory requirements).
As a condition to using our Services, we will ask you to share your precise geolocation so we can ensure that we are authorised to provide the Services to you in your location. The above processing is required in order for us to provide the Services to you pursuant to our terms and conditions.
To verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third party reference agencies. This is required for the purpose of our complying with our legal obligations
We may also use personal information to enforce our terms and conditions.
- Personalisation: We use personal information to deliver and suggest tailored content to personalise your experience with our Services. This is processing which is necessary for the purpose of our legitimate interests in delivering or presenting relevant content to our customers.
- Marketing and events: Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.
If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future. You can also manage your information and update your marketing preferences through the “Personal Details” link when you login to your account. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.
Most browsers and applications also allow you to control notifications settings. For example, when you first download our betting application on IOS, you will be asked to allow or block notifications from our application. Please refer to your browser/app settings for full details.
We will, from time to time, send you marketing material which may of particular interest to you based upon your behaviours i.e. your betting and gameplay activity, trends and interests. These marketing messages will provide you with information about the products, services, active promotions or offers available to you by any company within the Group (including, but not limited to, Paddy Power, Betfair, Timeform, Sportsbet, BetEasy, FanDuel, TVG, Adjarabet, Sky Betting and Gaming, Full Tilt, PokerStars and FOX Bet) ) and information about products and services provided by our selected partners and third parties.
Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.
We may publish players’ aliases and/or chat names, along with any winnings and prizes received, on our websites in accordance with our legitimate interests.
- Risk Management: In order to provide the Services to you and for our legitimate purposes, we process personal data to evaluate and manage risks to our business.
- Show and measure ads and Services: We use a combination of information collected such as advertising cookies, your email address and your onsite activity to show you targeted and relevant advertisement on a selection of whitelisted websites across the world wide web and social media websites. This information can also be used to measure and analyse the effectiveness and reach of these ads, to help us improve and refine our marketing strategy in accordance with our legitimate interests.
- Surveys and polls: If you choose to participate in a survey or poll, any personal information you provide may be used for marketing or market research purposes in accordance with our legitimate interests.
- Diagnostics, research and development: We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests.
- Legal and regulatory obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; and (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.
- Profiling: In accordance with our legitimate interests detailed below or to comply with our legal obligations, we carry out profiling and analysis based upon your location data, age, betting and gameplay activity, interests and behaviours for the following purposes:
- Customer segmentation to offer you tailored products and services, and more relevant marketing. For example, if the majority of your bets are placed on horse racing, we will aim to primarily send you marketing material related to horse racing;
- Risk and trading analysis; and
- Licensing and legal obligations i.e. Responsible Gambling, Anti Money Laundering, Age Verification, prevention of fraud and to ensure the integrity of sporting events.
- Other purposes: We may be required to use and retain personal information for; loss prevention; and to protect our rights, privacy, safety, or property, or those of other persons in accordance with our legitimate interests.
How is the information shared
Your personal information may be transferred or disclosed to any company within the Group or, subject to appropriate agreement, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentially and security measures.
Within the Group:
Any reference to the "Group" within this Policy includes Flutter Entertainment plc and all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time including, but not limited to, , Paddy Power, Betfair, Timeform, Sportsbet, BetEasy, FanDuel, , TVG,Adjarabet, Sky Betting and Gaming, Full Tilt, PokerStars and FOX Bet. Any member of Flutter Entertainment plc may use and share, within the group and with its advisors, the information you provide and other information it holds about you for the following purposes:
- Account set up, verification and management;
- Marketing and events
- Risk management; and
- Legal and regulatory obligations.
Our third-party service providers & partners:
The Group may, from time to time, retain trusted third parties to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research and surveys. As part our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.
Third parties for legal reasons:
We will share personal information when we believe it is required, such as:
- To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence;
- In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and
- To protect our rights, users, systems, and Services.
Regulatory or Sporting body
Your personal information including, but not limited to, your registration details, betting records, records of payments, device information etc., may also be disclosed to any regulatory or sporting body (with whom the Group has agreements (Memoranda of Understanding or "MOUs") for the sharing of such data) in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game based upon our assessment of your betting behaviours or it may be based on information provided to us by a regulatory or sporting body. Those bodies may then use your personal information to investigate and act on any such breaches in accordance with their procedures.
Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.
- Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us.
You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.
- Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account.Please note that to change your postal address for mail order items you must contact customer services directly. This change cannot be made online.
- Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.
To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the ‘Personal Details’ link when you log into your account or the “Contact Us” option within the relevant Service.
- Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
- Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible.
- Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.
- Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.
- Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.
How to contact us
For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:
Email: email@example.com with the subject line: Timeform privacy practice.
Post: European Data Protection Officer, Power Tower, Bellfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, Ireland
Filing a complaint
If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.
Other useful privacy & data security related matters
We retain personal information for as long as we reasonably require it for legal or business purposes. For the majority of the jurisdictions in which we operate, subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a shorter/longer period of time, your information will not be kept for longer than 7 years post account closure. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.
We recognise that online security and data protection is an area of vital importance for all our customers, so it is important to us that you have confidence in the security of your personal details before you register an account. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage. Our technological security solutions are very advanced and are governed by a mature framework. Our approach is focused on preventing risks. In order to help us in this regard, we employ pseudonymization and encryption whenever possible to reduce the impact of any potential incidents. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and the Group will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.
You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of 'cookies'. Cookies perform various different functions, and the purpose of this policy is to give you a clearer understanding of:
- What cookies are
What are cookies?
Cookies are used by our websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively.
We use both session cookies and persistent cookies to perform various functions across our sites.
Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Persistent cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your interests.
When you visit our websites, Cookies will be placed on your device in two ways. Cookies placed by Flutter Entertainment, as the site operator, are called "first party" Cookies. Cookie may also be placed on your device by a party other than Flutter Entertainment, such cookies are known as "third party” cookies. Examples of the uses of third party cookies include collecting information about browser habits and providing tailored content to you.
While there are many different uses for first and third party cookies, the cookies used by us all fall into one of the following four main categories of cookies:
- Strictly Necessary Cookies
- Functionality Cookies
- Performance Cookies
- Third Party Marketing / Targeting Cookies
Set out below is more information on these categories of cookies, including their purpose and whether these cookies collect personal data:
Strictly Necessary Cookies
These cookies are strictly necessary to enable you to navigate our websites and to use the features you have requested during the course of your betting experience (such as using your bet slip). They are used to provide content to you, as a user, and to provide products and services that you have requested.
Such cookies are essential to help your device download or stream information so that you can navigate around our websites, use its features and allow you to return to pages you have previously visited.
Here are some examples of strictly necessary cookies:
These cookies do not remember your preferences or username beyond your current visit.
Yes some of these cookies do collect your personal data in order to function. They may collect the following types of personal data:
These cookies are used to recognise you when you return to our websites and allow us to remember the choices you make and to enable us to provide improved features. They also enhance the functionality of our websites by storing your preferences. Functional cookies record information about choices you've made (such as language preference) and allow us to provide more personal features.
Here are some examples of the uses of functionality cookies:
Some of these cookies do collect your personal data, to enable us to provide the services as outlined above.
These cookies are used to collect information on website usage. Such cookies are used to provide aggregated statistics on visitors to our websites. These statistics are used for internal purposes to help us to test and improve the performance of our websites, providing a better user experience.
Here are some examples of the uses of performance cookies:
Additionally, we use a number of tools to assess cookie information at an aggregate level to carry out analytical functions on our site including, Google Analytics and Maximizer.
While these cookies do not identify you personally while you are not logged in, they will collect your browser information and anonymised data, for the purposes outlined above.
In certain cases, some of these cookies are managed by third parties such as Google Analytics. These third parties are not capable of using these cookies for any purpose other than those outlined above and they are unable to identify with these cookies.
Third Party Marketing / Targeting Cookies
These cookies are used to deliver Flutter Entertainment advertisements relevant to you, based upon your interests.
They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign.
These cookies record your visit to our website, the pages you have visited and the products you have selected. We will use this information to make our website and the advertising displayed more relevant to your interests. We may also share this information with third parties for this purpose and to measure the effectiveness of an advertising campaign.
Targeting cookies are also used to:
These cookies are placed by third party advertising networks with our permission.
You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser. For your ease of reference we have provided the links below which provide instructions on how to remove and delete cookies for some of the more common web browsers. Please be aware that if you block cookies from the websites, some or all the website's functions may not perform as intended:
Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser. For more information about online behavioural advertising cookies and opt-out controls, please go to https://www.youronlinechoices.eu/. More information regarding opting out of platform based advertising can be found at https://appnexus.com/platform-policy#choices.